One product, priced on interviews. Buy a single study, or commit to an annual volume — everything else is unlimited on both.
One engagement at a time
No commitment. Buy discovery when you win the work, and line-item it in the SOW.
Discovery in every proposal
For firms that put discovery in most engagements. Same product — pick the volume you need.
per year · billed annually
150 interviews incl. · then $85 eachDo the math
Set your own day rate and study size. We'll show you the consultant-days it takes to run by hand — and what happens to your margin when it doesn't.
Model: 1 h per interview + 1.5–2.5 h analysis (rising with study size), 2 days for guide design and readout, consultant cost at 35% of bill rate. Adjust the sliders to your own numbers.
A completed participant session — one that reaches the end of your discussion guide. Drop-offs, no-shows and abandoned sessions never count. Interviews are the only thing we meter: studies, concurrent projects, syntheses and seats are unlimited on every plan, including per-study purchases.
Nothing stops. Additional interviews bill at $85 each on Studio and $75 on Agency, shown in your account before you launch them. If you're consistently over, we'll move you to the tier that costs you less — we'd rather have the renewal than the overage.
Yes — most firms line-item a discovery in their SOW. A 25-interview discovery at $2,750 replaces around 11 consultant-days, or roughly $17,000 of billable interviewing and analysis time at a $1,500 day rate. At 100 interviews the ratio widens further. The pass-through math is easy to defend.
Not just transcripts. Raccord synthesizes every interview into reviewed insights, identifies recurring pains and automation opportunities, and produces an evidence-linked memo — each recommendation traceable to what participants actually said.
Below roughly 110 interviews a year, per-study is cheaper and you should buy that way. Between 110 and about 300, Studio wins. Above that, Agency — at 400 interviews it saves you $9,250 against Studio, and white-label comes with it. The calculator above will tell you which one you land in, and we'll tell you the same thing on a call, including when the answer is "don't buy the licence yet."
Participants see your logo, your colors, and your domain on every interview link, and findings memos carry your brand. Your clients' stakeholders never see the Raccord name. It's included in Agency. If you want it on a lower volume than Agency covers, talk to us — we'd rather find something that works than lose you over a tier boundary.
As many as you want, on every plan, at no extra cost. We don't charge per user — we'd rather your whole team could put Raccord in a proposal than count logins. The same goes for studies and concurrent projects. Interviews are the only thing we meter.
A study is paid once, upfront, when you buy it — nothing recurring, nothing to cancel. A licence is a twelve-month commitment billed annually in advance. Overage is invoiced at the end of the year, not per interview, so there's one predictable bill rather than a meter running in the background. If annual upfront doesn't suit your cash flow, say so on the call — we can usually work something out.
Interviews in a per-study purchase belong to that study. On an annual licence, your allowance resets each year and unused interviews don't carry forward — but if you finish a year well under, tell us at renewal and we'll move you to the plan that fits rather than quietly renewing the wrong one.
Interviews run in English and French today, with account-level locale settings. More languages are on the roadmap.